Our Guarantee

Overview

Online shopping can be stressful, so we're putting our money where our mouth is. Transactions are safeguarded, so when purchasing tickets from us you can forget your worries and focus on enjoying the event.

Guarantee Details

  • If your event is cancelled and not rescheduled, you will receive a full refund*, credited back to your credit card.
  • If your ticket order is accepted but not delivered by the seller, you will receive a full refund*, credited back to your credit card.
  • If your order is accepted but not shipped in time for the event, you will receive a full refund*, credited back to your credit card.
  • If your tickets are not valid for entry, submit verification** to us and you will receive a full refund*, credited back to your credit card.

*Shipping not included.

**In letter form from the venue. A "void" stamp is not sufficient.

Policies

We are a ticket marketplace connecting buyers and sellers, not a box office, venue, artist or artist management company. Because prices are set by sellers, they may be above or below face value.

If an event is postponed, tickets will be honored for the rescheduled date. If an event is cancelled, tickets may need to be returned to the seller for a refund. Shipping and handling fees are non-refundable. All sales are final.